SHIPPING AND RETURNS

RETURNS POLICY:

We design and manufacture our products to the highest quality, striving to continuously improve our standards in both product and operational procedures. 

We offer a full refund if you’re not satisfied with our products. Contact info@low-key.co.uk within 14 days of receiving the product to initiate the return – include all your order details to speed up the process.



 

SHIPPING POLICY:

We offer complimentary on the house plastic free shipping, first class delivery with royal mail, all funded by ourselves. There are also alternative options at checkout if specific guarantee is needed.

We encourage sustainability practices by offering 50% off refills. We also minimise our carbon emissions by using couriers such as Royal Mail who are leading the way with a “30% reduction in carbon emissions” and have “reported the lowest CO2 emissions per parcel across the major UK delivery companies” (Independent, 2020).